- Working capital
- Money available to support day-to-day business operations.
- Overhead
- Ongoing business costs such as rent, software, and administration.
- Collection delay
- The time between billing activity and receiving money.
- Scheduling capacity
- Appointment availability within the practice-approved schedule.
- Cancellation pattern
- A recurring business observation about appointments being cancelled.
- Handoff
- A transfer of responsibility and relevant administrative context.
- Role scorecard
- A brief description of a role, responsibilities, and observable work expectations.
- Reorder point
- A business reminder to review supply needs before stock runs low.
- Service calendar
- A schedule of equipment maintenance and vendor commitments.
- Receivable
- An amount billed but not yet collected.
- Escalation route
- The designated path for a question beyond an employee's responsibility.
- Continuity plan
- An arrangement for maintaining essential operations during a disruption.