- Engagement
- The agreed work and responsibilities for a client relationship.
- Scope
- The work included in an offer and the work excluded.
- Recurring service
- Work delivered on an agreed repeating schedule.
- Seasonality
- Predictable changes in workload or cash timing across the year.
- Capacity
- The work your available people and time can realistically handle.
- Overhead
- Business costs that continue beyond a single client task.
- Receivable
- An invoiced amount the business has not yet collected.
- Collection timing
- The interval between billing and receiving payment.
- Dependency
- An input or action needed before another task can proceed.
- Handoff
- The transfer of a task and its context to another responsible person.
- Utilization
- The share of available working time assigned to a defined kind of work.
- Service margin
- Service revenue less the costs assigned to delivering that service.